Privacy Policy

Information we collect

For purchases, we collect your name, email address, shipping address, country, shipping option, the items and quantities ordered, and any promotional code entered. Signed-book orders may include a personalized inscription. Prism Package orders also collect the first and last name you want printed in the Special Thanks acknowledgment.

If you subscribe to email updates or contact us, we collect the name, email address, and message details you provide. Website activity may produce technical information such as IP address, browser or device information, pages visited, referrals, and interactions with links or purchase buttons.

How information is used

We use order information to process payment, calculate shipping and tax, arrange printing or delivery, prepare signed and personalized books, send purchase and shipping-related messages, respond to support requests, prevent fraud, maintain business records, and meet legal obligations. Newsletter information is used to send the updates you requested. Website activity helps us understand traffic and measure how visitors discover and use the site.

Payments and fulfillment

Payments on jeffbwhite.com are processed through Stripe. Payment details are entered into Stripe's secure payment interface; we receive information needed to identify and fulfill an order, rather than your complete payment card number. Regular paperbacks purchased here are routed to Lulu for printing and fulfillment. Signed paperbacks and Prism Packages are personally fulfilled by Jeff B White and may require sharing delivery details with shipping carriers. Transactional email providers may receive the address and order details needed to send confirmations and notices.

When you follow a link to Amazon, Barnes & Noble, Audible, or another outside retailer, that service handles its own checkout and applies its own privacy policy.

Inscriptions and public acknowledgments

Your inscription is used to personalize the signed books you order. A Prism Package Special Thanks name is intended for publication in the acknowledgments of five books and may remain in printed and digital editions and audiobook credits. Once an edition has been printed, distributed, or recorded, an acknowledgment may not be removable from copies already in circulation. Please provide only a name you want made public.

Cookies, storage, and analytics

The website uses browser storage to keep track of your shopping cart and may use cookies or similar technologies for checkout, site functionality, analytics, and advertising measurement. Google Analytics and Meta Pixel may receive information about page views and interactions under their own service terms. You can control or remove cookies and site storage through your browser settings. Blocking some storage may affect cart or checkout features.

Google Customer Reviews

After an eligible completed purchase, you may be offered the option to receive a Google Customer Reviews survey. The survey integration uses order details, including the order ID, customer email address, delivery country, and estimated delivery date, to arrange the invitation. If you choose to participate, Google sends the review request after the estimated delivery date. This survey invitation is separate from your purchase confirmation emails.

When information is shared

We share only information needed with payment, printing, shipping, hosting, email, analytics, and other services that support the website and orders. Information may also be disclosed when required by law, to address fraud or security concerns, or to protect legal rights. The public Special Thanks acknowledgment described above is a deliberate part of the Prism Package.

How long information is kept

Order, payment-reference, shipping, and customer-service records are retained as reasonably needed for fulfillment, accounting, disputes, tax or legal requirements, and related support. Newsletter contact details are kept until you unsubscribe or request removal, subject to records necessary to honor that request. Published acknowledgments can remain in editions already produced or distributed.

Your choices and requests

You may ask what personal information we hold, request a correction, or request deletion where applicable by emailing [email protected]. Some records must be retained for legal, financial, or order-related purposes. Marketing emails include an unsubscribe option. Browser privacy controls can limit some tracking technologies.

Security and age

We use service providers and safeguards intended to protect customer information. No online service can guarantee absolute security. This website and its direct purchasing services are intended for adults, and we do not knowingly seek personal information from children under 13.

Changes to this policy

We may update this policy as website features or providers change. The effective date above indicates the current version. For returns and refunds, please see the separate Returns & Refunds page.